- A question about your order / my online shop ? Please contact Sibylline Online Shop, thank you !
- You will receive an email once your package is on its way.
- If you live in the US : Your package will be shipped within 7 to 10, and will take at least 1 month to arrive. I understand USPS is very slow at the moment so please expect some delays. Before ordering from my shop, keep in mind your package might get lost in the mail.
- I am packing hundreds of orders by myself, please be patient with me, thank you !
- Please make sure to enter your correct address at the checkout to avoid lost packages.
- Please note that French postal rates have raised in January 2024. Shipping fees are a bit more expensive than usual.
- Everything is shipped from France via La Poste
- I no longer offer tracking numbers because packages get lost in the mail anyways. I don't want you to pay more and never receive your package, even with a tracking number that's supposed to help you know where your package is.
- It takes a couple of days for the French post to process packages. We bring them hundreds of packages at once, and they need a day or two to process them all.
- How long does it take for my package to arrive ?
Something important to know about your orders - once they are marked as shipped and you receive an email saying your order is on the way, it means the orders are no longer with us at the studio. They are at our local post office. We usually bring a big amount of packages at once (hundreds), and the post office at our village is pretty small. So it might take a day or two for them to process the hundreds of orders. Please consider adding 2 days for the local post office to process your orders. Thank you ! - Pour les français : si votre colis met un peu de temps à arriver, c'est parce que le petit bureau de poste du village met 1 ou 2 jours à tout envoyer. Nous leur apportons des centaines de colis en une seule fois, et ils peuvent mettre du temps à tout traiter. Merci !
Europe : 1 week to 2 weeks
World : 2 to 4 weeks
- Where can I purchase products when your shop is closed ?